My experience of Fashion and You and what I got

For quite sometime, there has been so much of hullabaloo over this website. Curious as I am like a cat, I wanted to get something from here too. Seeing Mehak from Peaches and Blush purchasing Faces cosmetics, I was waiting for an opportunity. She successfully tempted me to indulge in the blushes and since I did not want anything else, I ordered inly two blushes-- One a regular blush in Rosegold and the other Pink Topaz mineral blush. I will review them separately but I can tell you I am so loving them.
Anyway, coming down to Fashion and You

When I registered, I got some points that would have made things cheaper. but unfortunately, the points have an expiry date and call it total bad luck, the Faces Cosmetics offer was on right after the day my points expired. Anyway, no point crying over it. So I went ahead and bought these two

I ordered somewhere around 24th of May ( I dont exactly remember). The next day I received a call from their customer care conforming the order. After a day or two , on 27th of May, I received an email with the information that my order has been dispatched and that i should be receiving them within 2 to 7 days).
Fine, I was waiting but two weeks passed I did not receive anything.
After one more week ( ie 3 weeks later) I called their customer care and a woman received it. Well, I was pretty put off by her. First she was trying hard and really hard to put on fake American accent. I hope an American doesnt listen to this else s/he would be thinking this woman was mimicking her :P

I don't intend to be spiteful, she was just doing her job, but why the fake accent? Personally I dont care if you speak in the simple Indian  accent of your mother tongue as long as you speak it right or express yourself properly and above all I hate fake accents. but that's personal.
A week later I received a call from the courier service asking me the location of my house. I gave her the directions and asked her when i should be expecting the parcel. She said they'd call. Here comes the funniest part. since my exams were going on I could not carry my mobile around. if you carry your mobile and keep it switched on in the hall during your Bachelors or Masters under CU, you may not only be disqualified, but also arrested ( as I hear). Anyway, the bottom line is, if you are appearing for an exam you can not carry your mobile phone. I told the lady that my exams were going on and I can not keep it switched on all the time because I might be even penalized they dont need to call me while making the delivery and if they can bring it after 6pm.  can you believe what she said?

* In a nasalized voice* " noooo maaam pleeeeeease keep your phooone switched oooon". At this point I was really put off since I had already explained my situation ( She was doing her job, cant we expect a little cooperation in stead of stupid remark?) This time I said, I cant help it if they can manage it it would be really helpful. She first informed, if I'm not home the parcel would go back to Delhi). Normally , in my area if you order something and if you are not home on their first visit they come back a second and last time later.
She said that my parcel would be delivered within a day or two. I received my parcel that weekend.

however irritated I got from the long wait and everything, I was so happy that my blushes arrived in perfect condition. They were not expired and was not at all damaged.

Now my complaints against Fashion and you
1) The pints should not have an expiry date. We would definitely make more purchases and may ultimately end up buying more frequently if the points were there.
2) I wanted to unsubscribe from the SMS alert. No matter ho many times I unsubscribed, the texts dont stop. I emailed them to help me out, they stopped the email alerts instead. I had to switch it on again from my own account.
3) There are many Indians who hate fake accents. Why try so hard? What are you trying to prove?
4) When I was told that I should be received the good within max 7 days, i took the words literally. The products actually arrived after more than a month.

What I liked:
1) They have a Cash on Delivery system. So, you wont lose your precious money. I wish all the companies had cash on delivery system.
2) They have a referral reward. Although I have not invited anybody, I am putting the link here. You can use it. But mind, if you use it, I would get some points which would help me get some discount on my purchase

But many people have complained that they did not get the referral rewards, got wrong products, etc. Although I myself did not face it ( there had been no complaints against cosmetics so far), I would like to remind you to see other reviews al well before you make your decision.

3) I got a huge discount. My product were worth 700INR. I paid only 509INR including shipping

Shall I order again? I wont buy the apparels but I would purchase cosmetics again


Did you purchase anything? what was your experience like?

Comments

  1. such detailed review..thanks..would help many.m waiting 2 c d blushes :)

    ReplyDelete
  2. lolzz at noo madam keep it onnnn :p
    delivery doesnt sound gud..rest discount n COD sounds nicee ..

    ReplyDelete
  3. Pandora says (in a fake american accent) Omigawd!! Thank yeow so much for the reviewww! I`m like totally like waiting for like pics and stuff:)

    ReplyDelete
  4. ya even purchased from them last month. My delivery was good. Even I think it is good to purchase cosmetics and skin care. I prefer COD only.

    ReplyDelete
  5. You are absolutely correct Nive, we cant unsubscribe from their SMS Alerts even i tried to do that, but still am getting SMS.. What i did is installed Anti Spam in my mobile which filtered them..

    They hard point is these guys sending 2-3 SMS daily which diverts my attention.

    ReplyDelete
  6. Hey nice post..following you now..do visit my blog when you get the time.. :D

    ReplyDelete
  7. Fashion and you has PATHETIC customer service...the only reason my faces things arrived on time was because i made this huge rant against them on my blog abt how my previous order was delayed!!!! AND OMG THOSE MESSSAGES R DRIVING ME MADDDDD

    ReplyDelete
  8. @ Ansh: I want to try them out a bit more before I come up with a review. but surely I'd be reviewing them soon
    @ Bhumika: Lolz!! Ya I got so irritated at that point of time, but tried hard not to be rude at the person because that would have been equally obnoxious :P
    @ Pandora's Box * In fake American accent: Omigawd!! Thank Yeou tooo , :P sure. I'd be reviewing them shortly. Hold your breath till then :P
    @ Indgal: I hear the delivery is good in Delhi and for credit card payments. Only COD people
    are having issues. Nevertheless I would purchase again the blushes esp>
    @ Princess: Yes and it bugs me so much as well. I absolutely hate to have the smses even the forwarded ones from anybody leave alone FnY :(
    @ Thank you gauri. But please give me your link as I could not find yours when I clicked on you on GFC. I would definitely love to check out your blog.

    ReplyDelete
  9. They surely have a good referral system :), never faced any problem with that but delivery is a pain.... first wait for 3-4 weeks and then delivery hassle... and it never compensates for the joy I get in offline shopping :D

    ReplyDelete
  10. Nivedita, here's the link to my blog:
    http://glossandmagic.blogspot.com/
    Hope you like it :D

    ReplyDelete
  11. @ Mehak: Yes, even I'm so getting mad at them!!! I just hate the messages!!! They are so distracting!!

    ReplyDelete
  12. horrible..delivery...lyk..7.days ==32 , i have suffered 2.nd one of my polishes had broken. and no help from their side.pathetic experience.dn ask

    ReplyDelete
  13. @mona: Ha!! Yes, I heard that their customer service is pathetic. Even I still feel so irritated 'maam please be at home'. Are they retarded or what!

    ReplyDelete
  14. This comment has been removed by a blog administrator.

    ReplyDelete

Post a Comment

Due to a change in commenting system, all of your sweet comments got deleted. But, your comments keep me going. So, please share your thoughts here. I am a friendly person. :)
*Comments with links would be deleted.*

Follow me on Instagram @Niveditanb